Mitchell On Demand Torrent Complete

Pros: The database of vehicles and parts list from the dealers is comprehensive and my go to guide for parts pricing. I am able to customize my software to best fit my company's needs.

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I also greatly appreciate the technical support provided to me by the Mitchell team. Cons: There is nothing I do not like about this software, new features are constantly introduced and old features are rapidly enhanced. I LOVE MITCHELL!

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Overall: I have owned my auto repair shop for over 30 years. 10 years into owning the business, I was introduced to the Mitchell software. Mitchell has been there for me every step of the way and I have been able to build and maintain a solid database of loyal customers. The Mitchell software is worth every penny I have spent, and I believe my shop would not run as smoothly without it. I would highly recommend Mitchell software to any and all automotive repair shops.

Recommendations to other buyers: I would recommend Mitchell to any one and every one in the automotive industry. Pros: easy to use. Software is fine and very easy all though I found some other companies out there that use the same layout as Mitchell and it cost half the price.

Once I get out of this 2 year contract Mitchell scammed me into I will be switching. Cons: Price is very high shop around you find out Mitchell is over priced. Also when I got Mitchell they were running a CRM special 3 months free CRM. Well I used it for 6 months and then decided I was going to cancel it. Only to find out I had to cancel with in 3 month trial. So I said ok when can I cancel it I was told 1 year. 1 year came up and now they tell me ohh no its a 2 year contract which i WAS NEVER TOLD THAT.

So now when my 2 year is up I will be dropping Mitchell completely. Overall: easy to use.

Pros: The wiring diagrams Cons: Half the time it wouldn't pull up parts I needed, some of the labor times were WAAAAAY off. It took way too many clicks to pull up a customer's vehicle when doing an estimate.

We never used the billing software as quick books worked much better. Overall: I have used several different shop management and estimation programs over the years.

I was pretty much strong armed and annoyed into trying Mitchell1 a traveling salesman type guy kept hounding me on the phone and came by our shop. I was using ProDemand which wasn't any better.

We gave Mitchell1 a shot mainly to get the annoying vacuum cleaner salesman to leave us alone. It took a long time to figure out how to use the system, I am a diesel mechanic not a software designer.

Tally 7.2 to tally 9 migration tool download. Once I did figure out how to look up a truck, it took forever. Too many fields to select to get the customer's truck to come up. We only had use for about half of what we were paying for.

Recommendations to other buyers: Don't waste your money on it, there are much better programs out there. The folks in accounting at Mitchell1 can't even figure out how to run a credit card without calling our shop and being very rude and unprofessional. Especially the fella that called our shop every single month because he was entering the wrong billing zip code and he decided to talk smack to my boss. We have canceled our service and we will never use mitchell1 again. Comments: I have had Mitchell Manager for last 12 years and have loved it. I have switched over to SE and am now looking to find another alternative.

The program itself has improved for sure but the schedule is almost impossible to use for us (it has been 4 months) It has added a lot of bells and whistles that may work better in a larger shop and would be awesome for a medical professional or lawyer (it seems to have copied there style software). The old program I knew what I had schedule at a glance and what was done.

The new program is set up to utilize what you are doing at that exact moment. It is set up to schedule time of the day. I feel there are very few small shops that know that this' job' will take from 8:30 to 9:45 and the next job will start at 10.

As I said it is what a doctor would utilize with blocks for each time of the day. It is even to the extent that if you slide the customer past the last slot you have set up in your program (for us 5:30) they disappear. I can not say enough how much time this has added to our day working around the schedule and trying to determine what is done and not done. I have gotten to the point that I put notes by the person otherwise you have to click on each individual to see their status. So when you have 20 people on the schedule this is time consuming.

I just feel like they spent their R&D money on the program and used a different industries schedule program. Pros: nothing on the OnDemand program Cons: Misrepresented Overall: I will still use the Manager side but the Teamworks On demand is a joke.

I was told it operated much like Identifix to find actual repairs but they have a lot of graphics that take you nowhere. I got locked into a year contract that they will not change so I have been stuck with it for 9 months now and still after repeated tries get nothing out of it. I have had Mitchell since 2001 now and am very satisfied with the manager side of this. Make sure you check it out in detail first. Cons: It was very expensive for what they offer. I signed up for the free trial.

I decided I didn't want it. They continued to bill me to my credit card. I stopped the billing to my credit card. Now they call me every few days from an attorneys office threatening to sue for the full 3 year contract. I never should have agreed to sign up with the salesmen but I did to give it a try.

It's now a huge regret. It was too expensive and didn't meet my needs.

I was looking for a different type of solution that would allow me to track work my mobile techs completed on the road and be able to bill it back to customers. Overall: None. Other than the headache of them threatening to sue me for it.